Thank you for choosing vogueavenueonline.com! We are committed to ensuring that you are satisfied with your purchase. If you need a refund, please see the refund terms below:
Refund Terms
Items must be returned within 30 days of receipt. Items must be in original condition, unused, unwashed, with all original tags and packaging attached. Refunds are not accepted for customized items, promotional items, or unsealed health and personal care products. Refund Request
Please submit a refund request via email or our online customer service system and provide your order number, purchase date, and reason for return. Once your refund request is approved, we will provide you with a return address and further return instructions. Return Process
Send the item back to the return address provided along with the return confirmation slip. Return shipping is at the customer’s expense unless the item is defective or was sent in error. Refund Processing
Once we receive the returned item and confirm that it is eligible for a refund, we will process the refund within 7-10 business days. Refunds will be made to the original payment method, including credit card, debit card, or other payment method. Damaged or Wrong Items
If the item you received is damaged or not as ordered, please contact customer service within 48 hours of receiving the item and we will arrange a replacement or full refund. Please provide photo evidence and relevant order information to speed up processing. Non-returnable Items
Refunds will not be accepted for non-returnable items such as gift cards, downloads, and certain promotional items.
We are committed to providing a great shopping experience and your satisfaction is of utmost importance to us. If you have any questions, please feel free to contact us!
