Welcome to vogueavenueonline.com. You may encounter some common problems while using our website. To this end, we have established the following terms to ensure that your questions are promptly resolved:
Account Issues: If you are unable to log in to your account or have forgotten your password, you can use the “Forgot Password” function to reset it. If this still does not solve the problem, please contact us through our customer service email at jesmerycastillo@vogueavenueonline.com.
Order Inquiry: You can check the status of your order by logging into your account or tracking your order through the link in the order confirmation email. If you do not receive a confirmation email after placing an order, please check your spam folder or contact our customer service.
Payment Issues: If you encounter payment failures or abnormal deductions at checkout, first check the accuracy of your payment information and network connection. If the problem persists, please contact your bank or our customer service team for assistance.
Delivery Delays: Under normal circumstances, our delivery time is 3-7 working days. In the event of delivery problems caused by logistics delays or other force majeure factors, please contact customer service with your order number for inquiry.
Returns and Exchanges: If you are not satisfied with your purchase and wish to return or exchange your product, please make sure to submit your request within 14 days and check our Returns and Exchanges Policy to ensure that you are eligible for a return or exchange. We will process your refund or re-shipment as soon as we receive your return.
Product Quality Issues: If the product you received is defective or not as described, please take a photo and contact us at jesmerycastillo@vogueavenueonline.com immediately and we will resolve the issue as soon as possible.
Coupons and Discounts: If your coupon or discount code does not work, please confirm that its expiration date and applicable conditions are correct. If you have further questions, please contact us.
If you encounter any other problems while using vogueavenueonline.com, please feel free to ask for help through the “Contact Us” page and our team will be happy to help you.
